Delivery

International Shipping

Giraffes and Unicorns is based in the UK and ships worldwide via Royal Mail International Standard Delivery (excluding custom orders which are always sent Tracked and Signed). 

Processing time

The time I need to prepare an order for dispatch varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Returns & exchanges

I gladly accept returns and exchanges

Contact me within: 14 days of delivery

Return items back within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders

  • Digital downloads

  • Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

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